We hope that you have enjoyed our product.

However, if you didn’t have a great experience with our product for any reason at all, we will do whatever it takes to make sure that you are absolutely satisfied with our product. Our mission is to provide you with a good product and serve you even after the sale is done.

Reach out to us if you have any enquiry at hello@flexibacks.com

 

Can I return my order?

We offer returns for product that are defective or damaged during shipping.

We’re incredibly sorry if you received a defective item! 🙁

Please give us a chance to fix this – drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference
  2. Photo of the defect
  3. Email receipt

Any product you return must be in the same condition you received and in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your return request is approved or rejected.

If it’s approved, we will send out a replacement immediately, if available. We will refund the full purchase price of your item if replacement is not available.

 

Shipping

We are not responsible for paying for the shipping cost when you return the item.

In addition, shipping cost are non-refundable. The cost of return shipping will be deducted from your refund if your purchase is eligible to refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

It usually takes some time before your refund is officially posted. If you still don’t see it in your bank account, contact your credit card company.

Next, check with your bank if there are any refund that is yet to be posted in your bank account.

If all the above don’t work, please reach out to us at hello@flexibacks.com

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, our support team will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.